Royal Mail Standard – £3.95

Free on orders over £30

Estimated delivery: 2-3 business days*

Royal Mail Express – £5.99

Estimated delivery: 1-2 business days*

*More info here:

• All delivery timeframes are provided as estimates only and are not guaranteed. They are intended as general guidance based on standard service levels.
• Delivery timeframes are based on business days (Monday–Saturday, excluding public holidays).
• Orders placed on a Saturday or Sunday will be despatched on the following Monday, or Tuesday if the Monday falls on a bank holiday.
• Royal Mail will take longer to deliver to the Scottish Highlands and Islands with the following postcodes taking 2 days: AB31-AB56, FK17-FK21, IV1-IV63, KA27-KA28, KW0-KW14, PA20-PA78, PH15-PH50. The following postcodes will take 2-4 days according to their estimates: HS1-HS9, KW15-KW17 and ZE1-ZE3. 

Save on delivery and collect your order directly from HQ in Lymington.

Collection Details

• Address: Herb UK, 610 Ampress Lane, Lymington, SO41 8LW
• Opening Hours: Monday to Thursday, 9am – 4pm

How It Works
Once your order is ready, we’ll send you a confirmation email. Please bring this email with you when collecting your order to ensure a smooth collection experience.

At Tints of Nature we’re committed to providing high-quality hair products that help you look and feel your best. That’s why we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please get in touch with our Customer Care Team within 14 days of receiving your order. We will work with you to find a solution, whether that means exchanging the product for a different shade or providing credit for future purchases.

Returns

To be eligible for a return, items must be in their original condition, unopened and unused. Items that are damaged or opened will not be accepted.

Contact Us First: 

Before sending anything back, please reach out to our Customer Care Team at hello@herbuk.com. This will allow us to process your return or exchange efficiently. The team is available Monday to Friday, 8:45am - 4:45pm.

If your item needs to be returned, please follow the steps below:

Prepare the Item for Return:

• Ensure the product is in its original condition, unopened, unused, and in its original packaging.
• Securely pack the item to avoid any damage during transit. If possible, use the original shipping box or a similarly sturdy one.
• Include a copy of your order confirmation or a note with your name and order number.

Ship the Item Back:

• Address the package to the return address provided by our Customer Care Team.
• You are responsible for covering the return shipping cost. We recommend using a tracked or insured service to ensure the package reaches us safely, as we do not accept liability for lost or damaged items during transit.

Confirmation:

Once we have received and inspected the returned item to confirm it is in a resaleable condition, we will process your credit or exchange and notify you via email.

Exceptions

Sale Items: Sale and clearance items are final sale and cannot be returned or exchanged.

We value your feedback and are always striving to improve. If you have any questions or concerns about your return, please don’t hesitate to reach out to us. Thank you for choosing Tints of Nature.